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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for July 11th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for July 11th, 2018EST

01
27th

coming together

When it comes to participants, we ranked 27th among 537 conversations.

27th

participating

In terms of the number of posts, we ranked 27th out of 537 conversations that took place.

36th

amplification

This conversation ranked 36th out of 537 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
26%

Amplified

There were 61 reshares, 26% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

72%

Content

72% of participants in this conversation shared a total of 25 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 11th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Genesys

@Genesys

Genesys
Powering the world’s best customer experiences, across every channel, on-premise and in the cloud. #MomentsConnected #CXLife

@Danish_0786

@Danish_0786

Mohammad Khan
Learn hidden Marketing strategies of SEO & SMM from the 'marketing expert'. All big marketers are coming in fast. you don't wanna miss out. do you?

@KhalidHamdan0

@KhalidHamdan0

Khalid Hamdan
Future thinker with a passion for #AI, #robotics, #3Dprinting & #VR. Technology is changing our world & will impact the way we live and work. Views are my own.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 37 total

marketing
founder
consultant
training
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Who Are You? - The Case for a Global KYC Registry - Faisal Khan
The KYC Problem In the world of payments and transactions, how do you identify a person? Globally? Some nations have ID cards, most don’t have it. Some have email, quite a few don’t. Many have mobile phones – which makes a great case for it being a unique identifier, but then comes along Mark Zuckerberg …
There Are No Clear CX Leaders Among US Brands — For The Third Year In A Row
Forrester’s 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upward, and the overall quality of US customer experience is stagnating. The report is based on Forrester’s CX Index™ methodology, which measures how …

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.