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#iconohash presents #custserv

Scroll down for the #custserv conversation report for July 10th, 2018 EST.

iconohash

the world's conversation archive

#custserv for July 10th, 2018EST

01
5th

coming together

When it comes to participants, we ranked 5th among 524 conversations.

5th

participating

In terms of the number of posts, we ranked 5th out of 524 conversations that took place.

6th

amplification

This conversation ranked 6th out of 524 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 169 reshares, 23% of posts, during the course of the conversation.

34%

Engaged

34% of participants in this conversation engaged each other 243 times.

25%

Content

25% of participants in this conversation shared a total of 25 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 10th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 41 total

marketing
consultant
management
director
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

	Schrödinger’s Ticket | HDI
Support center analysts and technicians can be tempted to mark tickets resolved without waiting for the customer to acknowledge that their issue has, in fact, been resolved.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.