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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for July 4th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for July 4th, 2018EST

01
17th

coming together

When it comes to participants, we ranked 17th among 466 conversations.

17th

participating

In terms of the number of posts, we ranked 17th out of 466 conversations that took place.

39th

amplification

This conversation ranked 39th out of 466 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 38 reshares, 22% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

72%

Content

72% of participants in this conversation shared a total of 19 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 4th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@sharpentech

@sharpentech

Sharpen
Sharpen is an agent-first cloud contact center platform. We're on a mission to create happier agents and perfect #cx through better technology. #cctr #custserv

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@OracleServCloud

@OracleServCloud

Oracle Service Cloud
Service #cloud solutions powering exceptional #CX across the #web, #cctr, #knowledge, #oracleOPA, and in-person #fieldservice. #custserv #OSvC

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 29 total

marketing
management
founder
ceo
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Who Are You? - The Case for a Global KYC Registry - Faisal Khan
The KYC Problem In the world of payments and transactions, how do you identify a person? Globally? Some nations have ID cards, most don’t have it. Some have email, quite a few don’t. Many have mobile phones – which makes a great case for it being a unique identifier, but then comes along Mark Zuckerberg …

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.