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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for July 1st, 2018 EST.

iconohash

the world's conversation archive

#CustServ for July 1st, 2018EST

01
18th

coming together

When it comes to participants, we ranked 18th among 418 conversations.

18th

participating

In terms of the number of posts, we ranked 18th out of 418 conversations that took place.

17th

amplification

This conversation ranked 17th out of 418 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
48%

Amplified

There were 87 reshares, 48% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

91%

Content

91% of participants in this conversation shared a total of 13 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 1st, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@evankirstel

@evankirstel

Evan Kirstel
#B2B #Influencer helping tech clients w #Social & #Digital. I’m @GITEXtechweek #GITEX2018 in #Dubai! ▶️http://linkedin.com/in/evankirstel #ATTinfluencer

@Michael_Lytle

@Michael_Lytle

Michael Lytle
Director, Customer Success | @ExtremeNetworks | #NFL #WiFi Father, Husband, Bass Fisherman, #custserv advocate

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 35 total

marketing
consultant
training
founder
influencer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Service Is The New Marketing
Customer service is the new marketing. This statement may sound suspect coming from a customer service consultant, but if you consider consumer behavior and thought patterns today, you’ll realize that it’s incontrovertibly true.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.