Share on Instagram  
Background Image

#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for June 20th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for June 20th, 2018EST

01
23rd

coming together

When it comes to participants, we ranked 23rd among 585 conversations.

23rd

participating

In terms of the number of posts, we ranked 23rd out of 585 conversations that took place.

35th

amplification

This conversation ranked 35th out of 585 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
31%

Amplified

There were 86 reshares, 31% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 4 times.

68%

Content

68% of participants in this conversation shared a total of 17 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 20th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@essec

@essec

ESSEC BusinessSchool
Leading International Business School. Excellence and #innovation. 4 campuses in Cergy, Paris-La Defense, Singapore and Rabat (Morocco). #HigherEd #Intled

@Zendesk

@Zendesk

Zendesk
The best customer experiences are built with Zendesk. Expert #CX content: @JoinRelate

@helpscout

@helpscout

Help Scout
Join 8,000+ businesses that use our #HelpDesk software because customer experience comes first. #CX #CustomerService

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 38 total

marketing
consultant
strategy
founder
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How Sugar Addresses your Biggest Customer Service Challenges | SugarCRM Blog
Companies like Amazon and Zappos are lauded for providing outstanding customer service. That has raised the bar for what customers expect from every brand they interact with. No matter your industry, expectations higher than ever. So, it’s critical that customers service reps have the tools, data and autonomy needed
How Sugar Addresses your Biggest Customer Service Challenges | SugarCRM Blog
Companies like Amazon and Zappos are lauded for providing outstanding customer service. That has raised the bar for what customers expect from every brand they interact with. No matter your industry, expectations higher than ever. So, it’s critical that customers service reps have the tools, data and autonomy needed

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.