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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 19th, 2018 EST.

iconohash

the world's conversation archive

#custserv for June 19th, 2018EST

01
7th

coming together

When it comes to participants, we ranked 7th among 536 conversations.

7th

participating

In terms of the number of posts, we ranked 7th out of 536 conversations that took place.

19th

amplification

This conversation ranked 19th out of 536 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 125 reshares, 22% of posts, during the course of the conversation.

32%

Engaged

32% of participants in this conversation engaged each other 182 times.

30%

Content

30% of participants in this conversation shared a total of 28 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 19th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about customer service, marketing & music.

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 38 total

marketing
founder
writer
training
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules - CallMiner
New interaction analytics modules provide end-to-end customer intelligence using scalable Eureka platform engine. LAS VEGAS, NV – Tuesday, June 19, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today at Customer Contact Week 2018 the launch of its comprehensive CallMiner Eureka platform and new analytics modules: Analyze, Coach, API, …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.