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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 16th, 2018 EST.

iconohash

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#custserv for June 16th, 2018EST

01
11th

coming together

When it comes to participants, we ranked 11th among 424 conversations.

11th

participating

In terms of the number of posts, we ranked 11th out of 424 conversations that took place.

22nd

amplification

This conversation ranked 22nd out of 424 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 46 reshares, 27% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

77%

Content

77% of participants in this conversation shared a total of 17 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 16th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@TonyBodoh

@TonyBodoh

TonyBodoh
Customer Experience Coach to CEOs | #1 Best Selling Author | Speaker | Top 16 Customer Service Mover & Shaker to Follow http://TonyBodoh.com

@ivrpowers

@ivrpowers

Interactive Powers
Streamline your business communications

@Timothy_Hughes

@Timothy_Hughes

Tim Hughes 提姆·休斯
#1 Global #Socialselling Pioneer and Innovator, Speaker - Co-Founder of Digital Leadership Associates the Global Social Media Consultancy - Views are my Mum's

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 37 total

restaurant
marketing
management
freelance
coach

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Why the Customer Experience Matters - Which-50
According to the latest Customer Experience in Marketing Survey 2017: Greater Expectations, Greater Challenges, in two years 82 per cent of B2B CMOs expect to mostly or completely compete on the basis of CX, compared with 76 per cent for B2C marketers. Meaning that competing on price and product or
Infographic: What makes employees happy at work? - Purple Goldfish Think Tank
Here’s an interesting infographic by Yast on what makes employees happy at work. [Thanks to Eileen Scully for sharing] Here are my top 3 takeaways and green goldfish suggestions: #1. 2 out of every 3 satisfied employees feel they would work harder if they were better recognized at work. Green Goldfish: Hap tip to Voiance …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.