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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 12th, 2018 EST.

iconohash

the world's conversation archive

#custserv for April 12th, 2018EST

01
15th

coming together

When it comes to participants, we ranked 15th among 609 conversations.

15th

participating

In terms of the number of posts, we ranked 15th out of 609 conversations that took place.

25th

amplification

This conversation ranked 25th out of 609 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 88 reshares, 27% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 6 times.

80%

Content

80% of participants in this conversation shared a total of 28 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 12th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ErinHanley

@ErinHanley

Erin Hanley
Director of Corp Comms @SerenovaShine. Passionate about all things news, tech, #custserv, #CX, travel, friends/family & connecting stories. Opinions are my own.

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@CXSocialCare

@CXSocialCare

CXSocial
Clarabridge CX Social is a social media management platform helping you listen, analyze, and act on all conversations on any social channel.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 42 total

marketing
management
training
blogger
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Are You Keeping Up with Your Customers? - Shep Hyken | Shep Hyken
I’ve got good news and bad news for you. The good news is that you no longer have to keep up with your competition; the bad news is that now you have to keep up with your customer – meaning your customer’s expectation of the service that makes you competitive. Perhaps you just heard that …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.