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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 5th, 2018 EST.

iconohash

the world's conversation archive

#custserv for April 5th, 2018EST

01
14th

coming together

When it comes to participants, we ranked 14th among 605 conversations.

14th

participating

In terms of the number of posts, we ranked 14th out of 605 conversations that took place.

17th

amplification

This conversation ranked 17th out of 605 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
29%

Amplified

There were 107 reshares, 29% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

78%

Content

78% of participants in this conversation shared a total of 46 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 5th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@CXSocialCare

@CXSocialCare

CXSocial
Clarabridge CX Social is a social media management platform helping you listen, analyze, and act on all conversations on any social channel.

@StanPhelpsPG

@StanPhelpsPG

Stan Phelps
Keynotes and Workshops that Drive Loyalty & Sales at http://StanPhelpsSpeaks.com. Best-selling Author, Forbes Contributor, TEDx Speaker and IBM Futurist.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 39 total

marketing
management
founder
ceo
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.