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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 4th, 2018 EST.

iconohash

the world's conversation archive

#custserv for April 4th, 2018EST

01
20th

coming together

When it comes to participants, we ranked 20th among 624 conversations.

20th

participating

In terms of the number of posts, we ranked 20th out of 624 conversations that took place.

17th

amplification

This conversation ranked 17th out of 624 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
31%

Amplified

There were 138 reshares, 31% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 7 times.

72%

Content

72% of participants in this conversation shared a total of 48 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 4th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@akwyz

@akwyz

Antonio Vieira Santos
@Atos SoMe Evangelist.Innovation broker.Recognizing opportunities that link tech, ideas & people through networking.@axschat @Plus10org

@CXSocialCare

@CXSocialCare

CXSocial
Clarabridge CX Social is a social media management platform helping you listen, analyze, and act on all conversations on any social channel.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 39 total

marketing
management
writer
editor
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Are You Keeping Up with Your Customers? - Shep Hyken | Shep Hyken
I’ve got good news and bad news for you. The good news is that you no longer have to keep up with your competition; the bad news is that now you have to keep up with your customer – meaning your customer’s expectation of the service that makes you competitive. Perhaps you just heard that …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.