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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 3rd, 2018 EST.

iconohash

the world's conversation archive

#custserv for April 3rd, 2018EST

01
8th

coming together

When it comes to participants, we ranked 8th among 609 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 609 conversations that took place.

13th

amplification

This conversation ranked 13th out of 609 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 184 reshares, 23% of posts, during the course of the conversation.

29%

Engaged

29% of participants in this conversation engaged each other 229 times.

39%

Content

39% of participants in this conversation shared a total of 52 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 3rd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@AlHopper_

@AlHopper_

Al Hopper
Advisor. Partner. #CX Manager. #CustServ chat Tues 9pET. Husband & Dad of 2 princesses. #Veteran tel: 2109205817

@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 43 total

marketing
ceo
training
management
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The Customer Service Imperative In Ad Tech | AdExchanger
“Data-Driven Thinking" is written by members of the media community and contains fresh ideas on the digital revolution in media. Today’s column is written by Alex Perrin, vice president of programmatic strategy at Viant’s Adelphic. Brands place too high of a priority on impersonal technology versus strategic partnerships that garner access to innovative solutions. Everyone... Continue reading »

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.