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#iconohash presents #CustServ

Scroll down for the conversation report for for April 2nd, 2018 EST.

254 posts tracked

iconohash

the world's conversation archive

This is #CustServ. for April 2nd, 2018EST

01
16th

coming together

When it comes to participants, we ranked 16th among 548 conversations.

15th

participating

In terms of the number of posts, we ranked 15th out of 548 conversations that took place.

32nd

amplification

This conversation ranked 32nd out of 548 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 59 reshares, 23% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

81%

Content

81% of participants in this conversation shared a total of 32 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 2nd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@KateNasser

@KateNasser

Kate Nasser
The People Skills Coach™. Speaker, Trainer. #PeopleSkills Chat. Leadership, Teamwork, Customer Service, Morale MA Org. Psych. http://katenasser.com/articles

@strikedeck

@strikedeck

Strikedeck
Strikedeck is building a revolutionary new #CustomerSuccess automation solution to deliver an outstanding customer experience. http://strikedeck.com/

@CallCenterICMI

@CallCenterICMI

ICMI
ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training. Join us Tuesdays @ 1pm ET for #ICMIChat

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 31 total

marketing
management
training
consultant
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How to Turn Social Media Customer Service into a Marketing Strategy - Shep Hyken | Shep Hyken
Earlier this month I attended Social Media Marketing World, the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. The …

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.