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#iconohash presents #custserv

Scroll down for the conversation report for for March 30th, 2018 EST.

350 posts tracked

iconohash

the world's conversation archive

This is #custserv. for March 30th, 2018EST

01
7th

coming together

When it comes to participants, we ranked 7th among 538 conversations.

7th

participating

In terms of the number of posts, we ranked 7th out of 538 conversations that took place.

8th

amplification

This conversation ranked 8th out of 538 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
41%

Amplified

There were 143 reshares, 41% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 4 times.

73%

Content

73% of participants in this conversation shared a total of 25 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for March 30th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@MSCloud

@MSCloud

Microsoft Cloud
The official Twitter handle for the Microsoft Platform team. Follow for news, updates, and much more. #MSCloud

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 40 total

marketing
writer
management
consultant
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Workforce Management According to Jeremy(s)
I’m quite fond of the names of a couple members of our Workforce Management Team at FCR — Jeremy Grogan and Jeremy Conway. In fact, I often get copied on emails requesting a detailed schedule analysis or staffing projection, and after a momentary panic attack, realize one of the other Jeremys was the intended recipient. On a more serious note, I had the opportunity to sit down with the two Jeremys and hear a bit about some of the essentials of Workforce Management (WFM) for contact centers.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.