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#iconohash presents #custserv

Scroll down for the #custserv conversation report for March 20th, 2018 EST.

iconohash

the world's conversation archive

#custserv for March 20th, 2018EST

01
8th

coming together

When it comes to participants, we ranked 8th among 674 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 674 conversations that took place.

16th

amplification

This conversation ranked 16th out of 674 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
25%

Amplified

There were 206 reshares, 25% of posts, during the course of the conversation.

26%

Engaged

26% of participants in this conversation engaged each other 217 times.

35%

Content

35% of participants in this conversation shared a total of 38 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for March 20th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 45 total

marketing
ceo
management
consultant
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Experience Champion - UK Startup Jobs
What you’ll be doing: We are looking for an exceptional candidate to support our most important asset, our customers. Customer Experience Champions at Curve are the gateway to our customers and face of the company. As a CX Champion, you will be responsible for giving excellent customer service through multiple channels, including email, social media …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.