Share on Instagram  
Background Image

#iconohash presents #custserv

Scroll down for the #custserv conversation report for March 15th, 2018 EST.

iconohash

the world's conversation archive

#custserv for March 15th, 2018EST

01
16th

coming together

When it comes to participants, we ranked 16th among 459 conversations.

15th

participating

In terms of the number of posts, we ranked 15th out of 459 conversations that took place.

25th

amplification

This conversation ranked 25th out of 459 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 38 reshares, 23% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

78%

Content

78% of participants in this conversation shared a total of 13 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for March 15th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@TCFCR

@TCFCR

TCFCR
The Center For Client Retention (TCFCR) provides research, training, and consulting services on how to improve the #CustExp and increase #loyalty. #CustServ

@ivrpowers

@ivrpowers

Interactive Powers
Streamline your business communications

@SalesforceSMB

@SalesforceSMB

Salesforce Essentials
Blaze your trail with the world's #1 CRM for small and medium businesses. Join the convo using #SalesforceEssentials.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 29 total

marketing
management
writer
design
entrepreneur

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
3 Ways to Politely Reject Customer Requests .
We all know that emotionally, people don’t respond well to “no.” As customers we hate it, so why would you straight up say “no” to a customer request? A by-product of saying “no” is that it often r…

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.