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#iconohash presents #custserv

Scroll down for the #custserv conversation report for February 21st, 2018 EST.

iconohash

the world's conversation archive

#custserv for February 21st, 2018EST

01
11th

coming together

When it comes to participants, we ranked 11th among 655 conversations.

11th

participating

In terms of the number of posts, we ranked 11th out of 655 conversations that took place.

19th

amplification

This conversation ranked 19th out of 655 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 118 reshares, 20% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 15 times.

86%

Content

86% of participants in this conversation shared a total of 47 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for February 21st, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@adamtoporek

@adamtoporek

Adam Toporek
Customer service expert, author, speaker. Transforms teams via high-energy customer service training & keynotes. #custexp #custserv #Podcast host #Angelinvestor

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 46 total

marketing
consultant
ceo
management
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
7 Creative Customer Service Tips From the Experts
You’ve heard it all before: be knowledgeable, positive and clear. That advice is repeated constantly when it comes to customer service—but it only covers the basics. Nowadays, it’s all about th…
Focus on the Customer Experience | Jabil
Go Beyond the Transaction - Understand the Journey. In this high speed and highly connected world, organizations across the board, from small to global enterprise, are thinking about the Customer Experience (Cx) and what happens to it in this digital world. Hardly anyone thinks of the Customer Experience as someone else's problem within a company, or isolated to the "Customer Service Department". Those days are long gone. Today the Cx is everyone's responsibility and must be con

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.