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#iconohash presents #custserv

Scroll down for the #custserv conversation report for February 19th, 2018 EST.

iconohash

the world's conversation archive

#custserv for February 19th, 2018EST

01
5th

coming together

When it comes to participants, we ranked 5th among 599 conversations.

5th

participating

In terms of the number of posts, we ranked 5th out of 599 conversations that took place.

21st

amplification

This conversation ranked 21st out of 599 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 126 reshares, 22% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 8 times.

83%

Content

83% of participants in this conversation shared a total of 53 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for February 19th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook or my blog: http://billquiseng.com

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@eventnetguide

@eventnetguide

Event Net Guide
The Nets Best Things About #Events -Whats Happening -Shows -Concerts- Conferences - #Biz -Meetups - Tweetups. We RT Events! #F4F #Followback #FB | #SuccessTRAIN

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 42 total

marketing
management
consultant
ceo
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Focus on the Customer Experience | Jabil
Go Beyond the Transaction - Understand the Journey. In this high speed and highly connected world, organizations across the board, from small to global enterprise, are thinking about the Customer Experience (Cx) and what happens to it in this digital world. Hardly anyone thinks of the Customer Experience as someone else's problem within a company, or isolated to the "Customer Service Department". Those days are long gone. Today the Cx is everyone's responsibility and must be con
How to Do Social Customer Service for the Right Customer Experience
Extending customer service into social channels presents a truly unique opportunity for service delivery in a truly personal and meaningful way that directly connects with customers and develops more personal customer relationships. Traditional approaches to targeting and marketing to customers doesn’t always work on social media. Likewise, traditional customer service approaches aren’t always feasible or …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.