Share on Instagram  
Background Image

#iconohash presents #custserv

Scroll down for the #custserv conversation report for February 17th, 2018 EST.

iconohash

the world's conversation archive

#custserv for February 17th, 2018EST

01
4th

coming together

When it comes to participants, we ranked 4th among 501 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 501 conversations that took place.

13th

amplification

This conversation ranked 13th out of 501 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
18%

Amplified

There were 83 reshares, 18% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 9 times.

85%

Content

85% of participants in this conversation shared a total of 29 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for February 17th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@RciNext

@RciNext

Next Achievements
I will do it until it will succeed. Serial Entrepreneur. I dont just care about being right. You know. I just care about success. I dont care about being right.

@ErinHanley

@ErinHanley

Erin Hanley
Director of Corp Comms @SerenovaShine. Passionate about all things news, tech, #custserv, #CX, travel, friends/family & connecting stories. Opinions are my own.

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook or my blog: http://billquiseng.com

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 40 total

marketing
ceo
consultant
blogger
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The High Cost of Poor Service - STRONGBRANDS
Strong businesses are built on great customer service. When people are happy, they come back and provide endorsements. They may even be willing to pay more when they can anticipate superior treatment. Poor customer service, on the other hand, does enormous damage; it can destroy a business. Customers don’t return, forcing a company to constantly attract new customers, an expensive and …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.