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#iconohash presents #custserv

Scroll down for the conversation report for for February 16th, 2018 EST.

596 posts tracked

iconohash

the world's conversation archive

This is #custserv. for February 16th, 2018EST

01
5th

coming together

When it comes to participants, we ranked 5th among 560 conversations.

5th

participating

In terms of the number of posts, we ranked 5th out of 560 conversations that took place.

10th

amplification

This conversation ranked 10th out of 560 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 130 reshares, 22% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 10 times.

87%

Content

87% of participants in this conversation shared a total of 44 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for February 16th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@KirkDBorne

@KirkDBorne

Kirk Borne
The Principal Data Scientist at @BoozAllen, PhD Astrophysicist. Top Data Science and Big Data Influencer. Ex-Professor http://rocketdatascience.org/

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 37 total

marketing
management
ceo
blogger
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The High Cost of Poor Service - STRONGBRANDS
Strong businesses are built on great customer service. When people are happy, they come back and provide endorsements. They may even be willing to pay more when they can anticipate superior treatment. Poor customer service, on the other hand, does enormous damage; it can destroy a business. Customers don’t return, forcing a company to constantly attract new customers, an expensive and …
Firing on All Cylinders: The 2017 Big Data Landscape – Matt Turck
It feels good to be a data geek in 2017. Last year, we asked "Is Big Data Still a Thing?”, observing that since Big Data is largely "plumbing", it has been subject to enterprise adoption cycles that are much slower than the hype cycle.  As a result, it took several years for Big Data to evolve fr

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.