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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for February 13th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for February 13th, 2018EST

01
3rd

coming together

When it comes to participants, we ranked 3rd among 634 conversations.

3rd

participating

In terms of the number of posts, we ranked 3rd out of 634 conversations that took place.

3rd

amplification

This conversation ranked 3rd out of 634 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
45%

Amplified

There were 709 reshares, 45% of posts, during the course of the conversation.

19%

Engaged

19% of participants in this conversation engaged each other 290 times.

32%

Content

32% of participants in this conversation shared a total of 57 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for February 13th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@TheMisterFavor

@TheMisterFavor

PhilippeTREBAUL
@Socialfave's CEO Top 50 #Brand for #SMM (@Onalytica). Most Complete & Powerful #Twitter platform

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 53 total

marketing
entrepreneur
consultant
management
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Focus on the Customer Experience | Jabil
Go Beyond the Transaction - Understand the Journey. In this high speed and highly connected world, organizations across the board, from small to global enterprise, are thinking about the Customer Experience (Cx) and what happens to it in this digital world. Hardly anyone thinks of the Customer Experience as someone else's problem within a company, or isolated to the "Customer Service Department". Those days are long gone. Today the Cx is everyone's responsibility and must be con

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.