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#iconohash presents #custserv

Scroll down for the conversation report for for February 12th, 2018 EST.

851 posts tracked

iconohash

the world's conversation archive

This is #custserv. for February 12th, 2018EST

01
3rd

coming together

When it comes to participants, we ranked 3rd among 618 conversations.

3rd

participating

In terms of the number of posts, we ranked 3rd out of 618 conversations that took place.

4th

amplification

This conversation ranked 4th out of 618 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
37%

Amplified

There were 319 reshares, 37% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 6 times.

70%

Content

70% of participants in this conversation shared a total of 52 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for February 12th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1million

@eventnetguide

@eventnetguide

Event Net Guide
The Nets Best Things About #Events -Whats Happening -Shows -Concerts- Conferences - #Biz -Meetups - Tweetups. We RT Events! #F4F #Followback #FB | #SuccessTRAIN

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 55 total

marketing
entrepreneur
management
blogger
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Top Customer Service Survey Questions to Ask - Ethos Integrated Solutions
Customer satisfaction is crucial to any business. Understanding how your customers feel about your services and products is essential for growth and retention, but front line staff can also make or break your business. According to a US survey, 42% of customers are put off by rude and unhelpful staff, 32% hate having to talk …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.