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#iconohash presents #custserv

Scroll down for the #custserv conversation report for January 30th, 2018 EST.

iconohash

the world's conversation archive

#custserv for January 30th, 2018EST

01
4th

coming together

When it comes to participants, we ranked 4th among 665 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 665 conversations that took place.

4th

amplification

This conversation ranked 4th out of 665 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 347 reshares, 27% of posts, during the course of the conversation.

19%

Engaged

19% of participants in this conversation engaged each other 250 times.

46%

Content

46% of participants in this conversation shared a total of 79 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 30th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@AlHopper_

@AlHopper_

Al Hopper
Advisor. Partner. #CX leader. #CustServ chat Tues 9pET. Husband & Dad of 2 princesses. #Veteran tel: 2109205817

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 46 total

marketing
consultant
management
blogger
entrepreneur

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Firing on All Cylinders: The 2017 Big Data Landscape – Matt Turck
It feels good to be a data geek in 2017. Last year, we asked "Is Big Data Still a Thing?”, observing that since Big Data is largely "plumbing", it has been subject to enterprise adoption cycles that are much slower than the hype cycle.  As a result, it took several years for Big Data to evolve fr

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.