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#iconohash presents #Custserv

Scroll down for the conversation report for for January 23rd, 2018 EST.

1,336 posts tracked

iconohash

the world's conversation archive

This is #Custserv. for January 23rd, 2018EST

01
3rd

coming together

When it comes to participants, we ranked 3rd among 619 conversations.

3rd

participating

In terms of the number of posts, we ranked 3rd out of 619 conversations that took place.

3rd

amplification

This conversation ranked 3rd out of 619 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
44%

Amplified

There were 594 reshares, 44% of posts, during the course of the conversation.

20%

Engaged

20% of participants in this conversation engaged each other 264 times.

28%

Content

28% of participants in this conversation shared a total of 37 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 23rd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #Custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about customer service, marketing & music.

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #Custserv

insight

  the top participating professions
out of 54 total

marketing
entrepreneur
management
consultant
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
FCR Solutions Spotlight – Innovations to Eliminate Annoying Hold Music
While the telephone has certainly lost some of its market share to other support channels like email, chat, social, text, and others, it still has a place in the customer support experience. Maybe not for all companies and contact types but there are still situations where the ability to speak with someone is the best way to go. Faced with the prospect of long wait times and annoying hold music, many customers (including me) avoid the phone at all costs and only call support as a last resort.

chat growth how is #Custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.