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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for January 22nd, 2018 EST.

iconohash

the world's conversation archive

#CustServ for January 22nd, 2018EST

01
3rd

coming together

When it comes to participants, we ranked 3rd among 634 conversations.

3rd

participating

In terms of the number of posts, we ranked 3rd out of 634 conversations that took place.

5th

amplification

This conversation ranked 5th out of 634 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
32%

Amplified

There were 252 reshares, 32% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 8 times.

73%

Content

73% of participants in this conversation shared a total of 63 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 22nd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@CallCenterICMI

@CallCenterICMI

ICMI
ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training. Join us Tuesdays @ 1pm ET for #ICMIChat

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 50 total

marketing
entrepreneur
management
consultant
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Focus on the Customer Experience | Jabil
Go Beyond the Transaction - Understand the Journey. In this high speed and highly connected world, organizations across the board, from small to global enterprise, are thinking about the Customer Experience (Cx) and what happens to it in this digital world. Hardly anyone thinks of the Customer Experience as someone else's problem within a company, or isolated to the "Customer Service Department". Those days are long gone. Today the Cx is everyone's responsibility and must be con

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.