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#iconohash presents #custserv

Scroll down for the conversation report for for January 19th, 2018 EST.

735 posts tracked

iconohash

the world's conversation archive

This is #custserv. for January 19th, 2018EST

01
2nd

coming together

When it comes to participants, we ranked 2nd among 606 conversations.

2nd

participating

In terms of the number of posts, we ranked 2nd out of 606 conversations that took place.

2nd

amplification

This conversation ranked 2nd out of 606 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
40%

Amplified

There were 291 reshares, 40% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 4 times.

71%

Content

71% of participants in this conversation shared a total of 50 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 19th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@RciNext

@RciNext

Next Achievements
I will do it until it will succeed. Serial Entrepreneur. I dont just care about being right. You know. I just care about success. I dont care about being right.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1million

@CallCenterICMI

@CallCenterICMI

ICMI
ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training. Join us Tuesdays @ 1pm ET for #ICMIChat

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 49 total

marketing
entrepreneur
management
blogger
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
What Does Personalization Mean to Consumers? - Marketing Charts
There’s been a fair amount of debate about the degree to which consumers welcome personalization – or at the least find it appealing once informed about the data sharing necessary to enable it. So it’s instructive to see how consumers interpret personalization, courtesy of a new study from Epsilon. The study is based on a… Read More »

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.