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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for January 17th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for January 17th, 2018EST

01
2nd

coming together

When it comes to participants, we ranked 2nd among 667 conversations.

2nd

participating

In terms of the number of posts, we ranked 2nd out of 667 conversations that took place.

2nd

amplification

This conversation ranked 2nd out of 667 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
59%

Amplified

There were 804 reshares, 59% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 8 times.

46%

Content

46% of participants in this conversation shared a total of 61 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 17th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@evankirstel

@evankirstel

Evan Kirstel
#B2B #Influencer helping tech clients w #Social & #Digital. I’m @GITEXtechweek #GITEX2018 in #Dubai! ▶️http://linkedin.com/in/evankirstel #ATTinfluencer

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 57 total

marketing
entrepreneur
consultant
blogger
management

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Social Customer Care Is The New Marketing
It can be said that social customer care is the latest and greatest version of this “new marketing.” Handling customer service over social channels like Facebook, Twitter, etc., is a way to amplify your customer service story.
Brand Quarterly - Issue 28
Give your customers a taste of something special... with help from the 90+ page ‘Experience' Issue of Brand Quarterly magazine.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.