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#iconohash presents #custserv

Scroll down for the #custserv conversation report for January 16th, 2018 EST.

iconohash

the world's conversation archive

#custserv for January 16th, 2018EST

01
3rd

coming together

When it comes to participants, we ranked 3rd among 643 conversations.

3rd

participating

In terms of the number of posts, we ranked 3rd out of 643 conversations that took place.

3rd

amplification

This conversation ranked 3rd out of 643 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
51%

Amplified

There were 955 reshares, 51% of posts, during the course of the conversation.

17%

Engaged

17% of participants in this conversation engaged each other 311 times.

29%

Content

29% of participants in this conversation shared a total of 53 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 16th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@AlHopper_

@AlHopper_

Al Hopper
Advisor. Partner. #CX Manager. #CustServ chat Tues 9pET. Husband & Dad of 2 princesses. #Veteran tel: 2109205817

@evankirstel

@evankirstel

Evan Kirstel
#B2B #Tech #Influencer Helping clients w #SocialMediaMarketing in #IoT #Cloud #Telecom #IT. #DigitalHealth: @evirahealth. ▶️http://linkedin.com/in/evankirstel

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 54 total

marketing
entrepreneur
blogger
management
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Ten Customer Service And CX Predictions For 2018
We are in the “Era of the Customer.” Companies recognize that customers are calling the shots. They are smarter and better informed, they recognize that they have more options, and they are critical about the customer experience they receive and expect it to be right the first time … and every time.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.