Share on Instagram  
Background Image

#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for January 15th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for January 15th, 2018EST

01
3rd

coming together

When it comes to participants, we ranked 3rd among 625 conversations.

3rd

participating

In terms of the number of posts, we ranked 3rd out of 625 conversations that took place.

4th

amplification

This conversation ranked 4th out of 625 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
37%

Amplified

There were 297 reshares, 37% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 2 times.

68%

Content

68% of participants in this conversation shared a total of 49 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 15th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@_SuccessCenter_

@_SuccessCenter_

SuccessCENTER
Your Success! Business, Personal, & Community Development #SuccessTips - Training - Jobs - Ventures - Franchises - Opportunities - Capital #ThriveTOGETHER

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 49 total

marketing
entrepreneur
blogger
writer
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Focus on the Customer Experience | Jabil
Go Beyond the Transaction - Understand the Journey. In this high speed and highly connected world, organizations across the board, from small to global enterprise, are thinking about the Customer Experience (Cx) and what happens to it in this digital world. Hardly anyone thinks of the Customer Experience as someone else's problem within a company, or isolated to the "Customer Service Department". Those days are long gone. Today the Cx is everyone's responsibility and must be con
Is Your Customer Support Killing Your Business?
For the past several years I’ve noticed a trend. Customers are smarter than ever before. They know what it’s like to have a good customer service experience. They have learned it from companies like Apple, Amazon and American Express to mention a few CX rock stars.
Ten Customer Service And CX Predictions For 2018
We are in the “Era of the Customer.” Companies recognize that customers are calling the shots. They are smarter and better informed, they recognize that they have more options, and they are critical about the customer experience they receive and expect it to be right the first time … and every time.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.