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#iconohash presents #CustServ

Scroll down for the conversation report for for January 6th, 2018 EST.

510 posts tracked

iconohash

the world's conversation archive

This is #CustServ. for January 6th, 2018EST

01
4th

coming together

When it comes to participants, we ranked 4th among 529 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 529 conversations that took place.

19th

amplification

This conversation ranked 19th out of 529 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
15%

Amplified

There were 77 reshares, 15% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 6 times.

89%

Content

89% of participants in this conversation shared a total of 38 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 6th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #custserv. For #cx insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

@StanPhelpsPG

@StanPhelpsPG

Stan Phelps
Keynotes and Workshops that Drive Loyalty & Sales at http://StanPhelpsSpeaks.com. Best-selling Author, Forbes Contributor, TEDx Speaker and IBM Futurist.

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 38 total

marketing
consultant
management
founder
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
AI Is Super-Charging The Customer Service World
Research shows that consumers are starting to prefer self-service to talking to a customer service agent. Ultimately, AI-powered virtual assistants help customers get answers to their questions easier and faster.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.