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#iconohash presents #custserv

Scroll down for the conversation report for for December 14th, 2017 EST.

889 posts tracked

iconohash

the world's conversation archive

This is #custserv. for December 14th, 2017EST

01
3rd

coming together

When it comes to participants, we ranked 3rd among 670 conversations.

3rd

participating

In terms of the number of posts, we ranked 3rd out of 670 conversations that took place.

4th

amplification

This conversation ranked 4th out of 670 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
36%

Amplified

There were 323 reshares, 36% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 4 times.

79%

Content

79% of participants in this conversation shared a total of 79 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 14th, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@CCPipeline

@CCPipeline

CCPipeline
Contact Center Pipeline provides customer service & contact center professionals with actionable insights to stay ahead of the trends shaping our industry.

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 48 total

marketing
entrepreneur
management
blogger
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
5 Skills For Improved Customer Service (And Brand Loyalty) - Brand Quarterly
In this age of online price comparisons and price matching, customer service is increasingly becoming the key differentiator amongst brands. The companies that are amassing large numbers of brand loyalists are those that can deliver a personalized, seamless customer experience. Although it’s necessary to have the right contact center infrastructure in place to effectively help ...

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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