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#iconohash presents #custserv

Scroll down for the #custserv conversation report for November 10th, 2018 EST.

iconohash

the world's conversation archive

#custserv for November 10th, 2018EST

01
16th

coming together

When it comes to participants, we ranked 16th among 417 conversations.

16th

participating

In terms of the number of posts, we ranked 16th out of 417 conversations that took place.

37th

amplification

This conversation ranked 37th out of 417 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
21%

Amplified

There were 23 reshares, 21% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 3 times.

81%

Content

81% of participants in this conversation shared a total of 12 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 10th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@KirkDBorne

@KirkDBorne

Kirk Borne
The Principal Data Scientist @BoozAllen. Global Speaker. Top Big Data Science Influencer. PhD Astrophysicist. Ex-Professor. http://rocketdatascience.org/

@alexsingla

@alexsingla

alex singla
Leads Am Svc Ops @McKinsey. Passion for Chicago sports, #ops, #bigdata, #fintech, #insurance, #leadership, #custexp. BoT @shedd_aquarium, Member @AIFoundation

@ServiceRecipe

@ServiceRecipe

Tony Johnson, CCXP
IGNITE YOUR SERVICE! | Customer Experience Expert | Keynote Speaker | Coffee Lover | Author | Spirited Culinarian | @ballstate Alum | Cultural Transformation

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 25 total

marketing
training
writing
advisor
strategy

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.