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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for November 2nd, 2018 EST.

iconohash

the world's conversation archive

#CustServ for November 2nd, 2018EST

01
14th

coming together

When it comes to participants, we ranked 14th among 491 conversations.

14th

participating

In terms of the number of posts, we ranked 14th out of 491 conversations that took place.

33rd

amplification

This conversation ranked 33rd out of 491 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 36 reshares, 20% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 3 times.

82%

Content

82% of participants in this conversation shared a total of 12 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 2nd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook or my blog: http://billquiseng.com

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 27 total

marketing
management
consultant
writer
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
5 Tips to Go From Scary to Scary Good Customer Service
It’s Halloween, the season of scary, and it only makes sense to spend a little time talking about scary customer service experiences. In my past several years of blogging on the topic, I have both my good and bad customer experiences well chronicled.
How to Handle a Customer Complaint
How do you effectively handle a customer complaint? Learn Zingerman's 5 Steps for Effectively Handling Customer Complaints, featuring some tips for dealing with complaints in YOUR business!

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.