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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for October 25th, 2018 EST.

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the world's conversation archive

#CustServ for October 25th, 2018EST

01
21st

coming together

When it comes to participants, we ranked 21st among 529 conversations.

21st

participating

In terms of the number of posts, we ranked 21st out of 529 conversations that took place.

46th

amplification

This conversation ranked 46th out of 529 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 43 reshares, 20% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 4 times.

70%

Content

70% of participants in this conversation shared a total of 16 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for October 25th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@rbacal

@rbacal

Robert Bacal
Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

@toister

@toister

Jeff Toister
Passionate about customer service, focusing on people. Author of The Service Culture Handbook & Customer Service Tip of the Week: https://t.co/qFM2Hr6PTU

@PremierBPO

@PremierBPO

Premier BPO
Premier BPO specializes in delivering outsourcing solutions for customer care, back office processes, IT help desk and financial services

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 32 total

marketing
management
consultant
blogger
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Three Lessons from Apple on How to Amaze Your Customers - Shep Hyken
There is a lot we can learn from great companies, big and small. Many books have been written about companies like Disney, Nordstrom, Ritz-Carlton and Apple. And, once we learn how they do it, the key is making it work for our companies. It’s not about just learning, but also about executing what we learned. …
Customer Service Story - Steve's Pizza -
In today’s age, a seemingly small act by a business to its customer has the potential to impact positively or negatively on the brand, especially if the customer share’s their experience on social media. This customer service story, is a great example of how a seemingly small act of kindness can have a major impact …

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.