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#iconohash presents #custserv

Scroll down for the #custserv conversation report for October 24th, 2018 EST.

iconohash

the world's conversation archive

#custserv for October 24th, 2018EST

01
26th

coming together

When it comes to participants, we ranked 26th among 550 conversations.

26th

participating

In terms of the number of posts, we ranked 26th out of 550 conversations that took place.

38th

amplification

This conversation ranked 38th out of 550 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
28%

Amplified

There were 70 reshares, 28% of posts, during the course of the conversation.

4%

Engaged

4% of participants in this conversation engaged each other 9 times.

64%

Content

64% of participants in this conversation shared a total of 23 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for October 24th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@MyCustomer

@MyCustomer

MyCustomer.com
News and advice on sales, service, marketing and customer experience. The only resource covering the end-to-end customer journey.

@NYDentalRep

@NYDentalRep

Dan Galante
I'm @DanGalante Ex #Dental #SalesRep w/exp in #Business/#Marketing/#SMM/#Education seeking a career in Dental/Medical/Healthcare #Marketing. #InboundCertified

@TheCSRevolution

@TheCSRevolution

The Customer Service Revolution
America's #1 Customer Service Conference; October 24-25 2018 #custexp #customerservice #customerservicerevolution #custserv #cx #CSR18

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 38 total

marketing
consultant
management
training
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How to Use Social Media to Drive a Better Customer Experience
Social media isn’t just for marketing – it’s for listening, responding to customer queries, managing customer relationships, and otherwise improving the customer experience. Eric Meyerson, Head of Marketing at Sensai and a veteran of Facebook, offers a few key strategies.
Three Lessons from Apple on How to Amaze Your Customers - Shep Hyken
There is a lot we can learn from great companies, big and small. Many books have been written about companies like Disney, Nordstrom, Ritz-Carlton and Apple. And, once we learn how they do it, the key is making it work for our companies. It’s not about just learning, but also about executing what we learned. …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.