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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for October 22nd, 2018 EST.

iconohash

the world's conversation archive

#CustServ for October 22nd, 2018EST

01
15th

coming together

When it comes to participants, we ranked 15th among 521 conversations.

15th

participating

In terms of the number of posts, we ranked 15th out of 521 conversations that took place.

26th

amplification

This conversation ranked 26th out of 521 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
29%

Amplified

There were 66 reshares, 29% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 4 times.

68%

Content

68% of participants in this conversation shared a total of 20 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for October 22nd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@MyCustomer

@MyCustomer

MyCustomer.com
News and advice on sales, service, marketing and customer experience. The only resource covering the end-to-end customer journey.

@NetVentures

@NetVentures

Net Ventures Marketing
#ThriveTOGETHER on #SuccessTRAIN | Internet Venture Business Investors | We build Your Audience, Brand, & Communities | Strategic Alliance Opportunities

@kayejchapman

@kayejchapman

Kaye Chapman
#Learning, #Training & #CX. L&D Manager, Writer and Trainer @Comm100. Student @UCL - MA Professional Education & Training. British chick. Future crazy cat lady.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 36 total

marketing
writer
consultant
management
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How To Get Started Using Customer Journey Maps
In the last article, Marcy Strauss Axelrod, a strategy management consultant who focuses on helping firms grow, provided insight on customer journey maps in a multichannel world. Here, she shares thoughts on how to get started journey mapping.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.