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#iconohash presents #custserv

Scroll down for the #custserv conversation report for October 21st, 2018 EST.

iconohash

the world's conversation archive

#custserv for October 21st, 2018EST

01
25th

coming together

When it comes to participants, we ranked 25th among 441 conversations.

25th

participating

In terms of the number of posts, we ranked 25th out of 441 conversations that took place.

35th

amplification

This conversation ranked 35th out of 441 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 44 reshares, 27% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

79%

Content

79% of participants in this conversation shared a total of 17 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for October 21st, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@JoinRelate

@JoinRelate

Zendesk Relate
Relationships are complicated. Join us as we discuss the intersection of relationships and the world of customer service.

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 25 total

marketing
management
research
restaurant
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
6 Principles of the Convenience Revolution
  Amazing Customer Service Whenever I hear the word “amazing,” I immediately think of my friend Shep Hyken. He probably has the work trademarked. Shep sets the bar high for customer experiences and challenges leaders everywhere to raise their game.
Holistically Approaching a Frazzled Customer Service Professional
How committed are you to getting that deposit back when you purchase and consume a beverage in a recyclable container? I was committed enough to go to my local grocery store — that was before I realized I had to process each can and bottle by hand and the machines wanted to scan every barcode. No thanks.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.