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#iconohash presents #custserv

Scroll down for the #custserv conversation report for October 18th, 2018 EST.

iconohash

the world's conversation archive

#custserv for October 18th, 2018EST

01
18th

coming together

When it comes to participants, we ranked 18th among 518 conversations.

18th

participating

In terms of the number of posts, we ranked 18th out of 518 conversations that took place.

28th

amplification

This conversation ranked 28th out of 518 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 54 reshares, 27% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 4 times.

73%

Content

73% of participants in this conversation shared a total of 21 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for October 18th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@FrRonconi

@FrRonconi

Franco Ronconi
Husband | Father of 2 | #Technology Driven Business Operations Director | Loving #Basketball #Skiing #Wine&Food #Startup #Disruption

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 34 total

marketing
management
ceo
founder
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Service Associate
Customer Service Associate  Everyone deserves a job they love. At Makers, our mission is to transform lives, accelerating the careers of tech professionals by integrating education & employment. You deserve a job you love. And this one is about delighting our customers! This role is all about delivering amazing customer service, whether by phone, email …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.