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#iconohash presents #custserv

Scroll down for the #custserv conversation report for October 11th, 2018 EST.

iconohash

the world's conversation archive

#custserv for October 11th, 2018EST

01
16th

coming together

When it comes to participants, we ranked 16th among 521 conversations.

16th

participating

In terms of the number of posts, we ranked 16th out of 521 conversations that took place.

18th

amplification

This conversation ranked 18th out of 521 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
32%

Amplified

There were 77 reshares, 32% of posts, during the course of the conversation.

7%

Engaged

7% of participants in this conversation engaged each other 16 times.

63%

Content

63% of participants in this conversation shared a total of 22 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for October 11th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@berkson0

@berkson0

Alan Berkson
Global Drector Community Outreach / Analyst Relations @Freshworksinc | Co-author, #controlscale

@kateleggett

@kateleggett

Kate Leggett
VP and Principal Analyst at Forrester Research for CRM and Customer Service - market trends, research, opinions, best practices, technologies

@stephenmann

@stephenmann

Stephen Mann
Chatty man who loves to talk, write and tweet about #ITSM, #IT, #servicedesk, #custserv, #tech & life. Now back as an ITSM industry analyst with @ITSM_tools #AR

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 34 total

marketing
consultant
management
ceo
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
10 Examples Of Customer Experience Innovation In Banking
Today’s banking customers want personalized interactions, simplified banking and access to their accounts through technology. Banks that can innovate and meet customers’ needs have a huge competitive advantage. Here are 10 examples of innovative banking customer experiences.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.