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#iconohash presents #custserv

Scroll down for the #custserv conversation report for September 19th, 2018 EST.

iconohash

the world's conversation archive

#custserv for September 19th, 2018EST

01
24th

coming together

When it comes to participants, we ranked 24th among 571 conversations.

24th

participating

In terms of the number of posts, we ranked 24th out of 571 conversations that took place.

20th

amplification

This conversation ranked 20th out of 571 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
36%

Amplified

There were 100 reshares, 36% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 7 times.

62%

Content

62% of participants in this conversation shared a total of 30 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 19th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook or my blog: http://billquiseng.com

@freshchatapp

@freshchatapp

Freshchat
Modern messaging software by @FreshworksInc for #sales and #customerengagement teams. Catch leads, keep users, ace conversations.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 34 total

marketing
management
writer
consultant
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Sometimes It’s Just the Right Thing to Do
We can train people on how to deliver good customer service. We teach people how to greet customers when they walk in the store, how to properly answer the phone when customers call the company and m…

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.