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#iconohash presents #custserv

Scroll down for the conversation report for for May 9th, 2018 EST.

362 posts tracked

iconohash

the world's conversation archive

This is #custserv. for May 9th, 2018EST

01
21st

coming together

When it comes to participants, we ranked 21st among 612 conversations.

21st

participating

In terms of the number of posts, we ranked 21st out of 612 conversations that took place.

25th

amplification

This conversation ranked 25th out of 612 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
28%

Amplified

There were 102 reshares, 28% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 6 times.

79%

Content

79% of participants in this conversation shared a total of 35 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for May 9th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@VanDeweyBalao

@VanDeweyBalao

Van Dewey Balao
Van Dewey Balao is a part-time social media brand evangelist and affiliate marketer. Fighting for farmers, advocate of personal values! #CustServ #LiveChat

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 38 total

marketing
consultant
management
coach
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Sorry Shouldn’t Mean “Too Bad” - Shep Hyken | Shep Hyken
The other day a buddy shared an experience he had with a company that sold him mulch for his yard. When the truck arrived, he asked the driver and his co-worker to put the mulch in the backyard. The driver said, “I’m sorry. Dropping the mulch off in the backyard is considered white-glove service. You …
How to Turn Social Media Customer Service into a Marketing Strategy - Shep Hyken | Shep Hyken
Earlier this month I attended Social Media Marketing World, the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. The …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.