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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 27th, 2018 EST.

iconohash

the world's conversation archive

#custserv for April 27th, 2018EST

01
8th

coming together

When it comes to participants, we ranked 8th among 558 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 558 conversations that took place.

11th

amplification

This conversation ranked 11th out of 558 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
29%

Amplified

There were 92 reshares, 29% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 4 times.

81%

Content

81% of participants in this conversation shared a total of 33 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 27th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ivrpowers

@ivrpowers

Interactive Powers
Streamline your business communications

@evankirstel

@evankirstel

Evan Kirstel
#B2B #Tech #Influencer Helping clients w #SocialMediaMarketing in #IoT #Cloud #Telecom #IT. #DigitalHealth: @evirahealth. ▶️http://linkedin.com/in/evankirstel

@CallCenterICMI

@CallCenterICMI

ICMI
ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training. Join us Tuesdays @ 1pm ET for #ICMIChat

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 34 total

marketing
management
consultant
founder
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

Things to Consider Before Setting up a Contact Center | ReadItQuik
Contact centers have been a tool for businesses to communicate with customers and prospects for decades. Unfortunately, the rapid speed of business has resulted in an ever-growing and evolving network of emerging technologies that require businesses to spend time and resources on researching, replacing, and managing tools to remain competitive. This article by Nour Addine Ayyoub, Founder and CEO of ZaiLab examines the considerations for businesses looking to deploy contact centers who want to ke

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.