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#iconohash presents #custserv

Scroll down for the conversation report for for April 19th, 2018 EST.

265 posts tracked

iconohash

the world's conversation archive

This is #custserv. for April 19th, 2018EST

01
19th

coming together

When it comes to participants, we ranked 19th among 605 conversations.

19th

participating

In terms of the number of posts, we ranked 19th out of 605 conversations that took place.

26th

amplification

This conversation ranked 26th out of 605 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 71 reshares, 27% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 1 times.

80%

Content

80% of participants in this conversation shared a total of 36 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 19th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ErinHanley

@ErinHanley

Erin Hanley
Director of Corp Comms @SerenovaShine. Passionate about all things news, tech, #custserv, #CX, travel, friends/family & connecting stories. Opinions are my own.

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #custserv. For #cx insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 38 total

marketing
founder
writer
consultant
management

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
2mm to Sales Mastery |   Speaking the Customer’s Language
Do you think making a sales presentation in English to a customer who only understands Chinese would be effective? How about delivering a PowerPoint slide show to someone who was visually impaired? What are the chances your sales presentation to the Board at the city bank will hit the mark if it is
The #BLKMM Daily
A selection of articles, blog posts, videos and photos recommended by #BLKMM

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.