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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 17th, 2018 EST.

iconohash

the world's conversation archive

#custserv for April 17th, 2018EST

01
8th

coming together

When it comes to participants, we ranked 8th among 627 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 627 conversations that took place.

14th

amplification

This conversation ranked 14th out of 627 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
21%

Amplified

There were 158 reshares, 21% of posts, during the course of the conversation.

26%

Engaged

26% of participants in this conversation engaged each other 194 times.

38%

Content

38% of participants in this conversation shared a total of 37 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 17th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ndytg

@ndytg

Andrew Gilliam

@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 40 total

marketing
management
ceo
training
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.