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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for April 11th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for April 11th, 2018EST

01
20th

coming together

When it comes to participants, we ranked 20th among 594 conversations.

20th

participating

In terms of the number of posts, we ranked 20th out of 594 conversations that took place.

21st

amplification

This conversation ranked 21st out of 594 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
29%

Amplified

There were 99 reshares, 29% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 3 times.

74%

Content

74% of participants in this conversation shared a total of 34 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 11th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@krmc

@krmc

Keith R. McFarlane
SVP, Service Cloud Development at Oracle. Views are my own.

@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@Danish_0786

@Danish_0786

Mohammad Khan
Learn hidden Marketing strategies of SEO & SMM from the 'marketing expert'. All big marketers are coming in fast. you don't wanna miss out. do you?

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 39 total

marketing
management
ceo
strategy
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The Difference Between Customer Focus and… NOT - Shep Hyken | Shep Hyken
A potential client called for help. His plea was, “We are so NOT customer-focused, and we need to be!” He then shared what may be one of the most crystal-clear examples of the difference between a company that is customer focused and one that isn’t. By the way, the name of the company has been …

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.