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#iconohash presents #custserv

Scroll down for the #custserv conversation report for March 22nd, 2018 EST.

iconohash

the world's conversation archive

#custserv for March 22nd, 2018EST

01
20th

coming together

When it comes to participants, we ranked 20th among 648 conversations.

20th

participating

In terms of the number of posts, we ranked 20th out of 648 conversations that took place.

30th

amplification

This conversation ranked 30th out of 648 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
25%

Amplified

There were 86 reshares, 25% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 5 times.

72%

Content

72% of participants in this conversation shared a total of 35 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for March 22nd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@womply

@womply

Womply
Womply helps small businesses thrive in a digital world. Over 100k small businesses use Womply to attract, engage, and retain more customers.

@flavmartins

@flavmartins

Flavio Martins
EVP Customer Support at @DigiCert. Author #winthecustomer. Disciple of Customer Service. HuffPost Top 100 #CustServ Management Expert.

@ladyjaney75

@ladyjaney75

ladyjaney
#CustomerService consultant and blogger, Queen of the #Cotswolds championing the best of companies and challenging the very worst! #watchoutforthenails

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 38 total

marketing
management
training
founder
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer service quotes
A collection of inspiring customer service quotes to motivate your team everyday ✓ Customer Service Quotes powered by Freshworks Inc.
When Audi broke my Audi
In 2011 Peter bought his Audi. In 2016, Audi broke his Audi. Two years later is it fixed? No it is not! Read on to find out why!

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.