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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for January 10th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for January 10th, 2018EST

01
5th

coming together

When it comes to participants, we ranked 5th among 660 conversations.

5th

participating

In terms of the number of posts, we ranked 5th out of 660 conversations that took place.

12th

amplification

This conversation ranked 12th out of 660 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 161 reshares, 22% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 13 times.

85%

Content

85% of participants in this conversation shared a total of 58 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 10th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@JeanneBliss

@JeanneBliss

Jeanne Bliss
Customer experience practitioner & pioneer | C-Suite advisor on #CX and business growth | Cofounder of @CXPA_Assoc | Best-selling Author | Keynote speaker #CCO

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 44 total

marketing
consultant
director
writer
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Five Customer Service Must-Do’s For 2018 - Shep Hyken | Shep Hyken
Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive. Regardless of your industry, everything has changed about the way we do business. There are some businesses that claim they’ve done things the same way for years, decades, …
When Can I Expect Your Call? - Shep Hyken | Shep Hyken
Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. It was evident that he was truly interested in my feedback. My response was simple. “I just have one complaint. I wish you would …

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.