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#iconohash presents #CustServ

Scroll down for the conversation report for for January 7th, 2018 EST.

459 posts tracked

iconohash

the world's conversation archive

This is #CustServ. for January 7th, 2018EST

01
8th

coming together

When it comes to participants, we ranked 8th among 551 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 551 conversations that took place.

29th

amplification

This conversation ranked 29th out of 551 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
18%

Amplified

There were 84 reshares, 18% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 1 times.

94%

Content

94% of participants in this conversation shared a total of 44 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 7th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@ticsi

@ticsi

TICSI
The International Customer Service Institute is an international organisation enabling the recognition and sharing of global best practice in customer service.

@ethosbob

@ethosbob

Robert Keay
Customer Service Expert, Speaker, Entrepreneur, Golfer, Blogger & Author. I Help People Realise The Importance of Customer Service/Happiness #CustomerHappiness

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 36 total

marketing
director
consultant
management
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Focus on the Customer Experience | Jabil
Go Beyond the Transaction - Understand the Journey. In this high speed and highly connected world, organizations across the board, from small to global enterprise, are thinking about the Customer Experience (Cx) and what happens to it in this digital world. Hardly anyone thinks of the Customer Experience as someone else's problem within a company, or isolated to the "Customer Service Department". Those days are long gone. Today the Cx is everyone's responsibility and must be con
6 Steps to Employee Happiness - Ethos Integrated Solutions
All good leaders know that finding the right staff and looking after them is key to a successful business. No matter how great your products and ideas, without an efficient team you simply won’t be able to achieve your goals. So, how do you make sure your employees work hard and efficiently? It begins with …

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.