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#iconohash presents #Custserv

Scroll down for the conversation report for for January 2nd, 2018 EST.

1,783 posts tracked

iconohash

the world's conversation archive

This is #Custserv. for January 2nd, 2018EST

01
2nd

coming together

When it comes to participants, we ranked 2nd among 579 conversations.

2nd

participating

In terms of the number of posts, we ranked 2nd out of 579 conversations that took place.

3rd

amplification

This conversation ranked 3rd out of 579 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
48%

Amplified

There were 863 reshares, 48% of posts, during the course of the conversation.

14%

Engaged

14% of participants in this conversation engaged each other 242 times.

36%

Content

36% of participants in this conversation shared a total of 88 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 2nd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #Custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
Digital marketing CX evangelist in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I tweet about customer service, marketing & tech.

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Author 48

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #Custserv

insight

  the top participating professions
out of 52 total

marketing
entrepreneur
management
blogger
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

    Customer Support Champion  at Olark
You probably haven’t run into a company like Olark before. We are 40 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model. Simply put: we are on a mission to make business human. Are you fanatical about providing great customer

chat growth how is #Custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.