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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for January 1st, 2018 EST.

iconohash

the world's conversation archive

#CustServ for January 1st, 2018EST

01
4th

coming together

When it comes to participants, we ranked 4th among 494 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 494 conversations that took place.

12th

amplification

This conversation ranked 12th out of 494 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 122 reshares, 23% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 1 times.

87%

Content

87% of participants in this conversation shared a total of 33 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 1st, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@NYCJobHuntLeads

@NYCJobHuntLeads

Dan Galante
#UVP: #Sales, #Marketing, #SocialMedia, & Teaching #skillsets make me a Top Marketing hire. #Hiring? Let's #Interview. #ONO dan@dangalante.com

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 39 total

marketing
consultant
blogger
influencer
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Focus on the Customer Experience | Jabil
Go Beyond the Transaction - Understand the Journey. In this high speed and highly connected world, organizations across the board, from small to global enterprise, are thinking about the Customer Experience (Cx) and what happens to it in this digital world. Hardly anyone thinks of the Customer Experience as someone else's problem within a company, or isolated to the "Customer Service Department". Those days are long gone. Today the Cx is everyone's responsibility and must be con
Daily Dispatch of Distinction
We are in the “Era of the Customer.” Companies recognize that customers are calling the shots. They are smarter and better informed, they recognize that they have more options, and they are critical …
Ten Customer Service And CX Predictions For 2018
We are in the “Era of the Customer.” Companies recognize that customers are calling the shots. They are smarter and better informed, they recognize that they have more options, and they are critical about the customer experience they receive and expect it to be right the first time … and every time.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.