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#iconohash presents #CustServ

Scroll down for the conversation report for for December 31st, 2017 EST.

535 posts tracked

iconohash

the world's conversation archive

This is #CustServ. for December 31st, 2017EST

01
8th

coming together

When it comes to participants, we ranked 8th among 442 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 442 conversations that took place.

10th

amplification

This conversation ranked 10th out of 442 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
25%

Amplified

There were 133 reshares, 25% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 2 times.

85%

Content

85% of participants in this conversation shared a total of 38 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 31st, 2017.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@NYDentalRep

@NYDentalRep

Dan Galante
I'm @DanGalante Ex #Dental #SalesRep w/exp in #Business/#Marketing/#SMM/#Education seeking a career in Dental/Medical/Healthcare #Marketing. #InboundCertified

@AskDanGalante

@AskDanGalante

DanGalante
Need #Sales, #Marketing, #DigitalMarketing, #Inbound, #SMM, #Growthhacking & #ContentMarketing insights? Follow my blog on .@tumblr . @DanGalante

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 37 total

marketing
director
writer
consultant
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Ten Customer Service And CX Predictions For 2018
We are in the “Era of the Customer.” Companies recognize that customers are calling the shots. They are smarter and better informed, they recognize that they have more options, and they are critical about the customer experience they receive and expect it to be right the first time … and every time.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.